” Analyse call recordings and improve the weak links of the sales process..”
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Call recordings of incoming and outgoing calls
Improve customer service and ensure the feedback of this process in your company! Recorded calls are easy to analyse – to determine the strengths and weaknesses of the current sales process, the skills level of the Customer Service Specialists, customer specifics, as well as to solve dispute situations promptly. Call recordings are also used in training of the telecommunications specialists, in order to ensure a faster and more effective training process.
Improvement of customer service
Analyse call recordings and improve the weak links of the sales process, the work of the customer service specialists and service level in your company. Improve the effectiveness of the sales persons’ phone calls.
Simple setup and access
After call recording activation, you can make call recordings of the specified numbers. The system allows you to access your call at any time from the computer or mobile phone, as well as via the portal https://centrex.csc.lv
Convenient usage and management
Call recordings are available at the portal https://centrex.csc.lv. If you have not activated call receiving in the e-mail, you can access them at the specified address. Download separate call recordings that you need and listen to them again. Calls are also available in the specially designed mobile and computer application.