IVR

Distribute incoming calls according to the skills of the employees!

If regular customer calls are an integral part of your business, the automatic virtual assistant will sort incoming calls according to the skills of your employees. The caller itself can choose the parameters the call should be based on, for example, depending on the desired call language or topic. Therefore each call will be served with quality.

More convenient for customers to reach the company

Cloud IVR serves as a virtual secretary that provides an option to transfer incoming calls directly to the appropriate employees, specific departments or any of your specified numbers. It will be possible for the customers to also reach the employees of your company after working hours.

Easy configuration of the IVR

Automatic voice announcements and playback times of the voice announcements can be changed easily as needed. You can do this independently at the portal https://centrex.csc.lv