11 DECEMBRĪ 10:30
In this episode:
- How different countries balance voice and digital customer communication
- Which markets adopt written channels (email, chat, messaging) the fastest
- How culture influences openness to automation and AI
- The most popular CRM and CX platforms across regions
- Key trends shaping the global contact center industry for the next 3 years
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KOMERCDIREKTORS
XCALLY
GLOBAL HEAD OF SOLUTION