" CSC TELECOM is 3CX official Partner"

No more missed calls with the innovative Call Centre reporting system

Everyone knows how expensive and complicated it is to implement a telephone exchange solution with a Call Centre function. This has changed with 3CX PRO. This system provides Call Centre management with real-time call-queue monitoring, which allows you not to miss any calls.

Built-in wallboard for real-time monitoring of the Call Centre operation / Detailed reports on too long and dropped calls / Call statistics and SLA notifications / Callback function for customers who do not want to wait.

Innovative call-queue strategies and real-time statistics

3CX Call Centre provides quality service to your customers and 100% achievement of your business goals. The satisfaction of each customer is guaranteed by the monitoring of the average, longest and shortest talk-time.

Operator start-log and end-log of the task / Round Robin – call to operators in a row / Hunt by threes — call is routed to three random or three first (prioritised) operators / Callback — the customer can hang up the call and still continue to be in line for receiving a callback, when their turn comes.

3CX Call Centre Features

3CX PRO allows you to monitor the work of operators at any time. Incoming calls, missed calls, average waiting time and other options – full process control guarantees you that the Call Centre works like a Swiss clock. The listening function allows you to follow the conversation without the operator or customer being aware of it / The ability to speak in advance allows you to train new operators during the call and without the caller being aware of it / What if the operator cannot solve the problem? Take the opportunity to intervene in the conversation.

Features:

Call list
Call Forward on Busy or No Answer
Call Routing by DID & CID (DDI)
(DR) / IVR
Voicemail,Hold (CW) incl. Custom Music on Hold
Directory (Company & Private Phonebook)
Call Forwarding
Voicemail
Supported SIP Phones Integration
Ring Extension & Mobile Simultaneously
Calback on No Answer (CFU)
SIP Trunks / Gateways Support
G711, G722, GSM, Speex, ILBC, G729
FQDN
Busy Lamp Field (BLF)
Call Reporting
Call Parking / Pickup
Queuing
Call Recordings
Intercom / Paging / PA Announcements
Busy Lamp Field (BLF)
Sennheiser Headset Integration
Administrator's Web Interface
Real Time Statistics & Monitoring
Integrated Web Server
Easy Backup and Restore (incl. Scheduled Backup)
SBC
VMWare / Hyper V
Connect Remote Offices (Bridges)
Receive Voice Mail via Email
Integrated Fax Server (Central and per User)
CallVia3CX
Presence
Call Queue Group Rights Management
Call back
CRM Integration/ Call Query against DB & CRM
SLA Alerting
Android App
iOS App
Windows Mobile App
CTI
Web Conferencing (incl. Polls, PDF-Share, Screen Share, Remote Assist & Record)
3CX SBC Connectivity
Automatic Plug & Play Phone Provisioning
Office 365 (address book only) Integration
Microsoft Outlook Integration
TAPI, Office 365 Integration
Salesforce, Microsoft Dynamics, Microsoft Exchange 2013 / LDAP / ODBC Integration
SugarCRM, Exact, Zendesk Integration
Freshdesk, act!, Datev Integration
Google Contacts Integration

Standard

Thank you for contacting us! We appreciate your interest in our solutions.

Please provide your phone number and/or e-mail address, and one of our project managers will get in touch with you within a business day.

Thank you, your application form has been submitted!

One of our project managers will get in touch with you soon.

Call list

Call Forward on Busy or No Answer

Call Routing by DID & CID (DDI)

(DR) / IVR

Voicemail,Hold (CW) incl. Custom Music on Hold

Directory (Company & Private Phonebook)

Call Forwarding

Voicemail

Supported SIP Phones Integration

Ring Extension & Mobile Simultaneously

Calback on No Answer (CFU)

SIP Trunks / Gateways Support

G711, G722, GSM, Speex, ILBC, G729

FQDN

Busy Lamp Field (BLF)

Call Reporting

Call Parking / Pickup

Queuing

Call Recordings

Intercom / Paging / PA Announcements

Busy Lamp Field (BLF)

Sennheiser Headset Integration

Administrator's Web Interface

Real Time Statistics & Monitoring

Integrated Web Server

Easy Backup and Restore (incl. Scheduled Backup)

SBC

VMWare / Hyper V

Connect Remote Offices (Bridges)

Receive Voice Mail via Email

Integrated Fax Server (Central and per User)

CallVia3CX

Presence

Call Queue Group Rights Management

Call back

CRM Integration/ Call Query against DB & CRM

SLA Alerting

Android App

iOS App

Windows Mobile App

CTI

Web Conferencing (incl. Polls, PDF-Share, Screen Share, Remote Assist & Record)

3CX SBC Connectivity

Automatic Plug & Play Phone Provisioning

Office 365 (address book only) Integration

Microsoft Outlook Integration

TAPI, Office 365 Integration

Salesforce, Microsoft Dynamics, Microsoft Exchange 2013 / LDAP / ODBC Integration

SugarCRM, Exact, Zendesk Integration

Freshdesk, act!, Datev Integration

Google Contacts Integration

Standard

Thank you for contacting us! We appreciate your interest in our solutions.

Please provide your phone number and/or e-mail address, and one of our project managers will get in touch with you within a business day.

Thank you, your application form has been submitted!

One of our project managers will get in touch with you soon.

PRO

Thank you for contacting us! We appreciate your interest in our solutions.

Please provide your phone number and/or e-mail address, and one of our project managers will get in touch with you within a business day.

Thank you, your application form has been submitted!

One of our project managers will get in touch with you soon.

Call list

Call Forward on Busy or No Answer

Call Routing by DID & CID (DDI)

(DR) / IVR

Voicemail,Hold (CW) incl. Custom Music on Hold

Directory (Company & Private Phonebook)

Call Forwarding

Voicemail

Supported SIP Phones Integration

Ring Extension & Mobile Simultaneously

Calback on No Answer (CFU)

SIP Trunks / Gateways Support

G711, G722, GSM, Speex, ILBC, G729

FQDN

Busy Lamp Field (BLF)

Call Reporting

Call Parking / Pickup

Queuing

Call Recordings

Intercom / Paging / PA Announcements

Busy Lamp Field (BLF)

Sennheiser Headset Integration

Administrator's Web Interface

Real Time Statistics & Monitoring

Integrated Web Server

Easy Backup and Restore (incl. Scheduled Backup)

SBC

VMWare / Hyper V

Connect Remote Offices (Bridges)

Receive Voice Mail via Email

Integrated Fax Server (Central and per User)

CallVia3CX

Presence

Call Queue Group Rights Management

Call back

CRM Integration/ Call Query against DB & CRM

SLA Alerting

Android App

iOS App

Windows Mobile App

CTI

Web Conferencing (incl. Polls, PDF-Share, Screen Share, Remote Assist & Record)

3CX SBC Connectivity

Automatic Plug & Play Phone Provisioning

Office 365 (address book only) Integration

Microsoft Outlook Integration

TAPI, Office 365 Integration

Salesforce, Microsoft Dynamics, Microsoft Exchange 2013 / LDAP / ODBC Integration

SugarCRM, Exact, Zendesk Integration

Freshdesk, act!, Datev Integration

Google Contacts Integration

PRO

Thank you for contacting us! We appreciate your interest in our solutions.

Please provide your phone number and/or e-mail address, and one of our project managers will get in touch with you within a business day.

Thank you, your application form has been submitted!

One of our project managers will get in touch with you soon.

Enterprise

Thank you for contacting us! We appreciate your interest in our solutions.

Please provide your phone number and/or e-mail address, and one of our project managers will get in touch with you within a business day.

Thank you, your application form has been submitted!

One of our project managers will get in touch with you soon.

Call list

Call Forward on Busy or No Answer

Call Routing by DID & CID (DDI)

(DR) / IVR

Voicemail,Hold (CW) incl. Custom Music on Hold

Directory (Company & Private Phonebook)

Call Forwarding

Voicemail

Supported SIP Phones Integration

Ring Extension & Mobile Simultaneously

Calback on No Answer (CFU)

SIP Trunks / Gateways Support

G711, G722, GSM, Speex, ILBC, G729

FQDN

Busy Lamp Field (BLF)

Call Reporting

Call Parking / Pickup

Queuing

Call Recordings

Intercom / Paging / PA Announcements

Busy Lamp Field (BLF)

Sennheiser Headset Integration

Administrator's Web Interface

Real Time Statistics & Monitoring

Integrated Web Server

Easy Backup and Restore (incl. Scheduled Backup)

SBC

VMWare / Hyper V

Connect Remote Offices (Bridges)

Receive Voice Mail via Email

Integrated Fax Server (Central and per User)

CallVia3CX

Presence

Call Queue Group Rights Management

Call back

CRM Integration/ Call Query against DB & CRM

SLA Alerting

Android App

iOS App

Windows Mobile App

CTI

Web Conferencing (incl. Polls, PDF-Share, Screen Share, Remote Assist & Record)

3CX SBC Connectivity

Automatic Plug & Play Phone Provisioning

Office 365 (address book only) Integration

Microsoft Outlook Integration

TAPI, Office 365 Integration

Salesforce, Microsoft Dynamics, Microsoft Exchange 2013 / LDAP / ODBC Integration

SugarCRM, Exact, Zendesk Integration

Freshdesk, act!, Datev Integration

Google Contacts Integration

Enterprise

Thank you for contacting us! We appreciate your interest in our solutions.

Please provide your phone number and/or e-mail address, and one of our project managers will get in touch with you within a business day.

Thank you, your application form has been submitted!

One of our project managers will get in touch with you soon.