Xcally Contact Centre

UNIFIED CUSTOMER SERVICE SOLUTION

CSC Telecom Contact Centre solution provides a unique unified platform for communication with your customers: it is a versatile and efficient solution that provides you with excellent communication with customers.

Attract new customers with modern means of communication: calls, chat, emails, SMS and social networks in a single platform. Evaluate the benefits of advanced contact management and an easily customisable IVR solution. Provide the functionality you need for your Call Centre! Open Channel technology allows you to integrate the communication methods in the new solution, such as social networks, messaging services, video solutions and other communication methods.

ENSURE THE BEST COMMUNICATION BETWEEN THE OPERATOR AND THE CUSTOMER

The operator, working in a convenient WEB interface, will accept customer applications that will come from the website chat, company e-mail address, social networks and phone calls. Operators will have unified access to their statuses and tasks through the Unified Agent Desktop bar.

All communication with the customer will be automatically stored in the CRM system. This will give you information about the most frequently used communication channels of the customers, as well as the speed of feedback provided by your company.

EASY USAGE AND QUALITY OF THE SYSTEM

Administrators can track the quality and results of customer service by using the online monitoring system Real Time Wallboard Dashboard Designer.

Asynchronous transmission mode ensures the most comfortable use and quality of the system.

CSC Telecom Contact Centre solution is provided on a separate server, virtual machine or in the cloud, by the means of integration with the SIP trunk or PSTN line. The cost depends on the solution and includes a subscription fee or a one-time licence fee depending on the number of concurrent agents.