” Call Centre staff are paid for the actual minutes spent on calls..”
SERVE CUSTOMERS SMARTER
This solution is often more cost-effective for the company than an internally integrated Call Centre. It has many benefits regarding finances and customer service, and outsourcing the Call Centre solution increases productivity by saving time spent on calling different people and gathering information. When developing a technical Call Centre solution, the company's products/services are researched, as well as employees are trained to handle calls, and then the most appropriate telecommunications solution is implemented.
FIXED COSTS TRANSFER TO VARIABLE
Call Centre staff are paid for the actual minutes spent on calls. This means that the business owner only pays for the actual time that the operator has spent on calls instead of a fixed salary, which is paid regardless of the call time and efficiency of the operator, which is the case if the Call Centre is integrated in the company.
PROFESSIONAL CALL CENTRE STAFF
Call Centre staff is carefully selected and trained. Thus, professional customer service and the effective attraction of people is ensured.
INCOMING CALL SERVICE 24/7
By using an outsourced Call Centre, the company can provide an incoming call service 24/7, every day. By integrating a Call Centre into a company, such service can be provided rarely, as the opening hours of internal Call Centres often coincide with the company's hours.
RECORDED AND CONTROLLED CONVERSATIONS OF THE CALL CENTRE STAFF
Each call of the Call Centre employee is recorded and regularly evaluated. It is necessary in order to ensure a high level of services, customer service and achievement of the set goals.
PROVISION OF VARIABLE CALL VOLUME SERVICE
Outsourcing makes it easier to provide a sufficient number of Call Centre staff according to the changes in the incoming call volume. If the number of incoming calls increases or decreases, you can connect or disconnect Call Centre operators accordingly. If a company needs Call Centre services for a certain period of time, for example, for the organisation of campaign-like events, you do not have to spend time selecting and training new employees.