3CX Call Centre

" CSC TELECIM is 3CX official Partner"

No more missed calls with the innovative Call Centre reporting system

Everyone knows how expensive and complicated it is to implement a telephone exchange solution with a Call Centre function. This has changed with 3CX PRO. This system provides Call Centre management with real-time call-queue monitoring, which allows you not to miss any calls.

Built-in wallboard for real-time monitoring of the Call Centre operation / Detailed reports on too long and dropped calls / Call statistics and SLA notifications / Callback function for customers who do not want to wait.

Innovative call-queue strategies and real-time statistics

3CX Call Centre provides quality service to your customers and 100% achievement of your business goals. The satisfaction of each customer is guaranteed by the monitoring of the average, longest and shortest talk-time.

Operator start-log and end-log of the task / Round Robin – call to operators in a row / Hunt by threes — call is routed to three random or three first (prioritised) operators / Callback — the customer can hang up the call and still continue to be in line for receiving a callback, when their turn comes.

3CX Call Centre Features

3CX PRO allows you to monitor the work of operators at any time. Incoming calls, missed calls, average waiting time and other options – full process control guarantees you that the Call Centre works like a Swiss clock. The listening function allows you to follow the conversation without the operator or customer being aware of it / The ability to speak in advance allows you to train new operators during the call and without the caller being aware of it / What if the operator cannot solve the problem? Take the opportunity to intervene in the conversation.

Features:

Call list
Call Forward on Busy or No Answer
Call Routing by DID & CID (DDI)
(DR) / IVR
Voicemail,Hold (CW) incl. Custom Music on Hold
Directory (Company & Private Phonebook)
Call Forwarding
Voicemail
Supported SIP Phones Integration
Ring Extension & Mobile Simultaneously
Calback on No Answer (CFU)
SIP Trunks / Gateways Support
G711, G722, GSM, Speex, ILBC, G729
FQDN
Busy Lamp Field (BLF)
Call Reporting
Call Parking / Pickup
Queuing
Call Recordings
Intercom / Paging / PA Announcements
Busy Lamp Field (BLF)
Sennheiser Headset Integration
Administrator's Web Interface
Real Time Statistics & Monitoring
Integrated Web Server
Easy Backup and Restore (incl. Scheduled Backup)
SBC
VMWare / Hyper V
Connect Remote Offices (Bridges)
Receive Voice Mail via Email
Integrated Fax Server (Central and per User)
CallVia3CX
Presence
Call Queue Group Rights Management
Call back
CRM Integration/ Call Query against DB & CRM
SLA Alerting
Android App
iOS App
Windows Mobile App
CTI
Web Conferencing (incl. Polls, PDF-Share, Screen Share, Remote Assist & Record)
3CX SBC Connectivity
Automatic Plug & Play Phone Provisioning
Office 365 (address book only) Integration
Microsoft Outlook Integration
TAPI, Office 365 Integration
Salesforce, Microsoft Dynamics, Microsoft Exchange 2013 / LDAP / ODBC Integration
SugarCRM, Exact, Zendesk Integration
Freshdesk, act!, Datev Integration
Google Contacts Integration

Standard

    Thank you for contacting us! We appreciate your interest in our solutions.

    Please provide your phone number and/or e-mail address, and one of our project managers will get in touch with you within a business day.

    Thank you, your application form has been submitted!

    One of our project managers will get in touch with you soon.

    Call list

    Call Forward on Busy or No Answer

    Call Routing by DID & CID (DDI)

    (DR) / IVR

    Voicemail,Hold (CW) incl. Custom Music on Hold

    Directory (Company & Private Phonebook)

    Call Forwarding

    Voicemail

    Supported SIP Phones Integration

    Ring Extension & Mobile Simultaneously

    Calback on No Answer (CFU)

    SIP Trunks / Gateways Support

    G711, G722, GSM, Speex, ILBC, G729

    FQDN

    Busy Lamp Field (BLF)

    Call Reporting

    Call Parking / Pickup

    Queuing

    Call Recordings

    Intercom / Paging / PA Announcements

    Busy Lamp Field (BLF)

    Sennheiser Headset Integration

    Administrator's Web Interface

    Real Time Statistics & Monitoring

    Integrated Web Server

    Easy Backup and Restore (incl. Scheduled Backup)

    SBC

    VMWare / Hyper V

    Connect Remote Offices (Bridges)

    Receive Voice Mail via Email

    Integrated Fax Server (Central and per User)

    CallVia3CX

    Presence

    Call Queue Group Rights Management

    Call back

    CRM Integration/ Call Query against DB & CRM

    SLA Alerting

    Android App

    iOS App

    Windows Mobile App

    CTI

    Web Conferencing (incl. Polls, PDF-Share, Screen Share, Remote Assist & Record)

    3CX SBC Connectivity

    Automatic Plug & Play Phone Provisioning

    Office 365 (address book only) Integration

    Microsoft Outlook Integration

    TAPI, Office 365 Integration

    Salesforce, Microsoft Dynamics, Microsoft Exchange 2013 / LDAP / ODBC Integration

    SugarCRM, Exact, Zendesk Integration

    Freshdesk, act!, Datev Integration

    Google Contacts Integration

    Standard

      Thank you for contacting us! We appreciate your interest in our solutions.

      Please provide your phone number and/or e-mail address, and one of our project managers will get in touch with you within a business day.

      Thank you, your application form has been submitted!

      One of our project managers will get in touch with you soon.

      PRO

        Thank you for contacting us! We appreciate your interest in our solutions.

        Please provide your phone number and/or e-mail address, and one of our project managers will get in touch with you within a business day.

        Thank you, your application form has been submitted!

        One of our project managers will get in touch with you soon.

        Call list

        Call Forward on Busy or No Answer

        Call Routing by DID & CID (DDI)

        (DR) / IVR

        Voicemail,Hold (CW) incl. Custom Music on Hold

        Directory (Company & Private Phonebook)

        Call Forwarding

        Voicemail

        Supported SIP Phones Integration

        Ring Extension & Mobile Simultaneously

        Calback on No Answer (CFU)

        SIP Trunks / Gateways Support

        G711, G722, GSM, Speex, ILBC, G729

        FQDN

        Busy Lamp Field (BLF)

        Call Reporting

        Call Parking / Pickup

        Queuing

        Call Recordings

        Intercom / Paging / PA Announcements

        Busy Lamp Field (BLF)

        Sennheiser Headset Integration

        Administrator's Web Interface

        Real Time Statistics & Monitoring

        Integrated Web Server

        Easy Backup and Restore (incl. Scheduled Backup)

        SBC

        VMWare / Hyper V

        Connect Remote Offices (Bridges)

        Receive Voice Mail via Email

        Integrated Fax Server (Central and per User)

        CallVia3CX

        Presence

        Call Queue Group Rights Management

        Call back

        CRM Integration/ Call Query against DB & CRM

        SLA Alerting

        Android App

        iOS App

        Windows Mobile App

        CTI

        Web Conferencing (incl. Polls, PDF-Share, Screen Share, Remote Assist & Record)

        3CX SBC Connectivity

        Automatic Plug & Play Phone Provisioning

        Office 365 (address book only) Integration

        Microsoft Outlook Integration

        TAPI, Office 365 Integration

        Salesforce, Microsoft Dynamics, Microsoft Exchange 2013 / LDAP / ODBC Integration

        SugarCRM, Exact, Zendesk Integration

        Freshdesk, act!, Datev Integration

        Google Contacts Integration

        PRO

          Thank you for contacting us! We appreciate your interest in our solutions.

          Please provide your phone number and/or e-mail address, and one of our project managers will get in touch with you within a business day.

          Thank you, your application form has been submitted!

          One of our project managers will get in touch with you soon.

          Enterprise

            Thank you for contacting us! We appreciate your interest in our solutions.

            Please provide your phone number and/or e-mail address, and one of our project managers will get in touch with you within a business day.

            Thank you, your application form has been submitted!

            One of our project managers will get in touch with you soon.

            Call list

            Call Forward on Busy or No Answer

            Call Routing by DID & CID (DDI)

            (DR) / IVR

            Voicemail,Hold (CW) incl. Custom Music on Hold

            Directory (Company & Private Phonebook)

            Call Forwarding

            Voicemail

            Supported SIP Phones Integration

            Ring Extension & Mobile Simultaneously

            Calback on No Answer (CFU)

            SIP Trunks / Gateways Support

            G711, G722, GSM, Speex, ILBC, G729

            FQDN

            Busy Lamp Field (BLF)

            Call Reporting

            Call Parking / Pickup

            Queuing

            Call Recordings

            Intercom / Paging / PA Announcements

            Busy Lamp Field (BLF)

            Sennheiser Headset Integration

            Administrator's Web Interface

            Real Time Statistics & Monitoring

            Integrated Web Server

            Easy Backup and Restore (incl. Scheduled Backup)

            SBC

            VMWare / Hyper V

            Connect Remote Offices (Bridges)

            Receive Voice Mail via Email

            Integrated Fax Server (Central and per User)

            CallVia3CX

            Presence

            Call Queue Group Rights Management

            Call back

            CRM Integration/ Call Query against DB & CRM

            SLA Alerting

            Android App

            iOS App

            Windows Mobile App

            CTI

            Web Conferencing (incl. Polls, PDF-Share, Screen Share, Remote Assist & Record)

            3CX SBC Connectivity

            Automatic Plug & Play Phone Provisioning

            Office 365 (address book only) Integration

            Microsoft Outlook Integration

            TAPI, Office 365 Integration

            Salesforce, Microsoft Dynamics, Microsoft Exchange 2013 / LDAP / ODBC Integration

            SugarCRM, Exact, Zendesk Integration

            Freshdesk, act!, Datev Integration

            Google Contacts Integration

            Enterprise

              Thank you for contacting us! We appreciate your interest in our solutions.

              Please provide your phone number and/or e-mail address, and one of our project managers will get in touch with you within a business day.

              Thank you, your application form has been submitted!

              One of our project managers will get in touch with you soon.